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Training & Assistance

Submitting Tech Help Requests

When requesting assistance from the IT department, a ticket can be created by emailing In the subject line indicate the location of the issue and a few word summary (for example “Rm. 245 Smart Board light bulb”). In the body of the email you can write a sentence that summarizes any more useful information. Your ticket will be addressed as soon as possible.

Navigating Employee Resources

School Dude

Printing, Copying, & Scanning

Print your file to “oostburg_print” on Spiceworks. Make sure if you need a single-sided or full color document you specify that in preferences.

Go to any copy machine in the district (the big ones are black and white only) and use your RFID badge to “swipe” in or your PIN number (if you have one).

Select “Secure Print”. Print all desired pages and then log out.

For assistance with the scanner/copier feature, view this tutorial:

G Suite for Education

Teachers and students at OSD use G Suite for Education, which is a collection of cloud-based Google tools for productivity and communication. These include Classroom, Drive, Email, Calendar, Docs, Sheets, Slides, Keep, and more. You can log into your information from any computer with an internet connection. 

Access the G Suite Learning Center to learn the basics by product.

Log into the Google for Education Training Center for more in-depth investigation of Google Education tools. The current course catalog includes: Fundamentals Training (Educator Level 1), Advanced Training (Educator Level 2), Devices Training, Certified Trainer Course, Digital Citizenship and Safety Course, and Tools for Diverse Learners Training.

Check out our in-house resource “OSD Google Apps and Chromebooks” for application ideas.


Most of our staff and students use Chromebooks to access the internet, including their G Suite for Education tools. If you are unfamiliar with the operation of a Chromebook, please view this “getting started” video tutorial:

This slideshow offers information tailored to teachers and students at OSD:

For more specific questions, access the Chromebook Help Center. Learn about managing apps, personalizing your Chromebook, navigation, and accessibility.

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